FAQ
For physical products
Do you ship to my country?
Yes. We proudly ship worldwide! 🌎 Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! ✅
We’ve shipped to over 200+ countries and we love adding more to the list!
How long does shipping take? When will I receive my order?
It all depends on your country! Find your region and estimated delivery time in the table below.
Delivery Estimate
United States
Canada
United Kingdom
Australia
New Zealand
7 - 21 days
All other countries 14 - 35 days
Tracking numbers are sent by email in 2-5 days after you place your order.
We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship. 🌟
My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.
Have your tracking number on hand? You can track your shipping status in www.17track.net
Do you offer a guarantee? Can I return my items?
Of course (for physical products only). We offer an extended 90 days guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@99evergreen.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
Can I change or cancel my order?
Sure (for physical products only) ! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: support@99evergreen.com
3 hours after you place your order, we won’t be able to make any changes or cancel it.
For Digital Products
No Returns or Exchanges
Due to the nature of digital products, all sales are final. Returns and exchanges are not available for these items. While this policy cannot be modified, we are committed to supporting our customers—if you encounter any issues, please feel free to reach out to our team.
📁 File Delivery:
Instant digital download. No physical product will be shipped.
⚠️ Note:
Glow and UV effects are simulated in the design. For real-world glow, print on specialty materials or use with glow-in-the-dark vinyl or threads.
⚠️ Usage Disclaimer:
You may download and use these files to create physical products, but reselling or sharing the digital patterns is prohibited.
⚠️ Thread Color Disclaimer:
Colors may vary slightly due to screen settings, printing methods, or thread dye lots. We recommend testing a small sample before producing large batches.
⚠️ Legal Compliance
"Testimonials reflect individual experiences. Results may vary. Patterns require compatible printers/threads."
What methods of payment do you accept?
We accept ALL major credit cards and PayPal.
All payments are securely processed with 128-bit encryption - nice! 💳
Do I need to pay import duties?
No, you do not.
Still have a question? No problem!
Email us: support@99evergreen.com